Website Login - www.utilitiesinfo.com

Welcome to your online account! We want to make sure you can get logged on as quickly as possible to review your information and be on your way. Our resident portal is www.utilitiesinfo.com.+

First Login:

When your account is created (see Creating and cancelling your Conservice account), pertinent information from your lease and leasing office is shared with Conservice. Often, your email address, as a means of communication, is passed to Conservice. When your account is created and your email address is shared, you will receive a welcome email. This email will detail how you can log into your account for the first time and how you will need to set up a unique username after your initial login. If you received a welcome email, but you cannot find it, you can click on the "First Time Logging In?" link, and from there request to have your username or account number sent to you.

If your email was not provided on your lease and you did not receive a welcome email, then your web login information will be sent to you on your first bill. You can use your account number as your temporary username, and your web pin as your temporary password.

You will be prompted to update both of those as well as add your email address upon logging in for the first time.

It is very important that you include your email address, as that is how your information will be reset if you forget it in the future.

Forgot Username/Password:

If you have logged in before and already set up your username and password from your default information, but you have forgotten it, there are ways to recover it. This is, again, dependent on if you have your email address tied to your account.

Username: If you have forgotten your username, you can click the "Forgot Username/Account Number" link. From here, you will be asked to provide your email address. If your email address has been added to your online account, our system will search for the username or account number associated with your email, and send an email with the information needed. You can then use that username or account number and your password to log in.

Password: If you have forgotten your password, you can click the "Forgot Password" link. This will take you to a page where you can provide your username or account number. The system will again search for the correlation with your username or account number and your email address, and if your email address was provided, will email you a link to reset your password.

Note: Please be aware that the reset email may take up to 15 minutes to be sent. If you choose to have multiple reset emails sent, then only the most recent one will be valid, and the first ones that were sent will be unable to make any changes.

If you have further complications with your username or password, or if you haven't received the information that you need to log in for the first time, you can reach out to a Conservice utility expert to gain access to your account.